How often do I get to see my progress reports?
We will review your account every three months to make sure we are on track to achieve your goals. At each quarterly review, your strategist will send you an in-depth report that analyzes the account progress and next steps.
Access to Google Analytics and customized automated reporting is available upon request.
I just signed my contract. When can I expect my marketing strategy?
Next, we’ll schedule an account discovery meeting, where you will have a chance to meet the team servicing your account, communicate your vision, and fill us in on your company, competitors, and goals for working with us.
After we meet, your team researches and collaborates to form a full strategy for the next year of your marketing services. We will send you our comprehensive strategy within a week after the meeting. Your assigned strategist will reach out when it is complete to schedule a call to review the document.
Where can I update my payment information?
I am having customer service issues with a member of my marketing team that need to be addressed ASAP. Who can I talk to?
While our policy is to reply to emails within one business day, some communication may be delayed if it requires additional time to gather resources.
My website went down. What should I do?
We consistently monitor for site outages and usually get sites back up right away. However, if you notice that your website is down, please give us a call and let us know. Please provide a description of the issue you are seeing, such as if the problem is with a certain page or if you see any error messages. If your website is hosted on our servers, we’ll make it a top priority to diagnose the issue and get your site back up as quickly as possible. If your site is hosted with another hosting company, we may have less control over the issue, but we will attempt to assist in getting the site back up by checking for issues with the WordPress install and contacting your hosting company’s support team, if the problem seems to be server-related.
Do you do backups and security for my website?
Malware and viruses have been on the rise globally. Because of that, regular site scanners that ensure your files are clean and proactive antivirus software are necessities. We install SiteLock on all of our clients’ sites (no matter where they are hosted) to protect against any kind of potential attack and stop it before it does any harm.
We also have all of our websites set up on Pingometer, which constantly scans each site to make sure that it is up and running. If a site goes down, we quickly receive a message letting us know so that we can diagnose the issue and get the site back up as quickly as possible.
Do you provide and manage hosting, domain registration, and email for my website?
Clients are responsible for their own domain registration and renewing it each year. We may be able to provide assistance in setting up or editing your domain settings, on a case-by-case basis.
We do not manage email for clients. If you do not have a business email already set up, we recommend using G Suite. Once you create an account, you can purchase email addresses tied to your website’s domain for $5 each per month. We can assist in configuring your initial G Suite domain settings once you have set up the account.
I want to make a change on my website. How do I go about requesting this?
Do you charge for each revision to my website?
If you have already used your retainer for the month and you cannot wait to make the change, we charge $75/hour for additional design and development hours.
How many hours of graphic design do I get each month?
- Starter – up to two hours/month
- Standard – up to four hours/month
- Premium – up to six hours/month
- Enterprise – up to eight hours/month
Whether you need to update information on your website, place ads, or promote an event, you may utilize your retainers for graphic design, development, and email marketing upon individual request. Otherwise, retainer utilization will be at the discretion of your marketing team.
The monthly hourly retainers for graphic design, development, and email marketing do not roll over. They allow your team to acquire the resources your strategy needs without charging you extra. We don’t expect to use all the hours every month.
How many photo/video hours do I get with my package level?
- Starter: up to one hour total / earn new shoots every six months
- Standard: up to six hours total / earn new shoots every six months
- Premium: up to nine hours total / earn new shoots every six months
- Enterprise: up to nine hours total with a two- to three-person production crew / earn new shoots every six months
You’ll earn additional photo and video services the longer you’re with us. While this is a means for us to keep your visual content fresh, you should initiate services by consulting with your strategist because the application and format for photos and videos differ depending on the desired goal and platform being used.
When can I expect to see the edited photos from my photo shoot?
How do I schedule a photo or video shoot?
How do I grant Google Analytics access to your team?
If you do not have Google Analytics set up, please notify your strategist and provide us with a Google email that you would like to associate the account with.
How do I see my Google Analytics reports?
- Starter: one report/month
- Standard: two reports/month
- Premium: four reports/month
- Enterprise: four reports/month
If you would prefer to access the analytics dashboard directly, we can help you get set up (if you are not already) to view the data in your Google Analytics account.
Google My Business
Ideally, the Google account you use to set up Google Analytics and Google My Business should be the same. If you do not have a Google account set up, please create an account and provide the logins to your account strategist.
Follow these instructions to set up a Google account.
Follow these instructions to add Marketeering Group as an account administrator to your Google account.
How do I grant Facebook admin access to your team?
How do I grant LinkedIn admin access to your team?
What kinds of social media platforms do you manage for my package level?
What do my monthly social media sets consist of?
- Monthly posting
- Boosted campaigns
- Outreach and engagement:
- Note: Outreach and engagement includes one hour of any manual social media activity that helps accomplish your goals.
How much content do I get each month for my package level?
- 300-400 words/month
- One optional email blast / month
- 600-800 words/month
- Two optional email blasts / month
- 1,200-1,600 words/month
- Two optional email blasts / month
- 2,400-3,200 words/month
- Four optional email blasts / month
What does a content marketing piece consist of?
- A blog post
- A long-form article that combines several content marketing pieces’ worth of work (we often call this type of content a “hub” piece)
- Onsite content for static pages, product descriptions, etc.
- An offsite guest post or press release that links back to your website
- Descriptions on directories, videos, or other useful third-party places
I am a busy professional and have little time to read through every content piece you send me. What happens if I respond too late or do not get around to reading what you sent before the publishing date?
Once your writer completes a given blog post, they will typically upload the draft to your website, schedule it to publish five days from the upload date, and email it to you for review. This five-day review period allows time for you to return any necessary edits, final touches, or feedback prior to the specified publish date.
Unless we receive revisions from you, blog posts will be auto-published and go live on your website at the end of this five-day timeline. This policy is intended to keep your brand’s allotted content calendar on track and ensures that your website’s blog maintains a steady flow of fresh material — one of the most vital aspects of any digital marketing strategy.